Brands

FAQ

How to place an order?

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

 

How to change my account personal information and shipping address?



I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



What is the product's transaction currency?
All products transaction currency will be done in Malaysian Ringgit (MYR) 



How long does the delivery usually takes?
We ship everyday weekday (except first Monday of the month) for order paid before 2.00pm (Malaysian Time). Delivery usually will takes about around 2-3 working days, may vary depending on the shipping location. 

 

What courier do you use?

We ship by Pos Laju courier only for within Malaysia.

Copyright © 2017 Mount Xplorer Outdoor Gear. All rights reserved.eCommerce by SiteGiant